You know what sucks most about pollen? When you realize what pollen really is: Plant jizz. "Oh man there's plant jizz all over my car!" Friggin' gross. I'm a slight germaphobe so this bugs me a bit.
Good thing I don't know any places with coral near em.
My three year old has been doing the same thing for a while now... I swear it's taking hair off my head and years off my life...
Well, they found new damages on my car in the body shop, so I just went over the line to "total loss". So now I get the choice of taking the salvage money and driving a beat up car, or going car shopping with a brutal spending limit, one of my least favorite things to do.
Dammit dammit dammit...
Dammit dammit dammit...
Why is it that my ONE problem with T-Mobile's customer service happens at the end of my time with them?
I deactivated my account on December 4th - it was set to close entirely on the 24th (something about running to the end of the billing cycle - go ahead and get your 30 pieces of silver, I don't care.)
However... when I told them "I want to close my account," they heard "I want to cancel my phone line, and leave the other line on the account open, incurring charges for the following months."
Apparently, I didn't read their terminology manual - silly me for assuming that, as the primary account holder, I could make decisions for the entire account.
I almost... ALMOST ended up in a screaming rage at the first customer service rep (who didn't sound old enough to shave), paid what I ACTUALLY owed on the account (yeah, I was past due when I closed it, I don't argue that), then spoke to another rep, who took the time to tell me that what I was asking them to do was basically well-above her paygrade, and told me how to contact the main office directly.
Time to brush off Word...
I deactivated my account on December 4th - it was set to close entirely on the 24th (something about running to the end of the billing cycle - go ahead and get your 30 pieces of silver, I don't care.)
However... when I told them "I want to close my account," they heard "I want to cancel my phone line, and leave the other line on the account open, incurring charges for the following months."
Apparently, I didn't read their terminology manual - silly me for assuming that, as the primary account holder, I could make decisions for the entire account.
I almost... ALMOST ended up in a screaming rage at the first customer service rep (who didn't sound old enough to shave), paid what I ACTUALLY owed on the account (yeah, I was past due when I closed it, I don't argue that), then spoke to another rep, who took the time to tell me that what I was asking them to do was basically well-above her paygrade, and told me how to contact the main office directly.
Time to brush off Word...
My wife and I are currently having the EXACT same problem with T-Mobile, though we were current with our account when we attempted to cancel and they failed to do so.
It didn't help that when I was on the phone with rep #1, I was viewing Allen's table-flipping thread and getting ideas.
I fail to see how getting ideas from that thread wouldn't help.
M
makare
Goddamn my time as a csr has really ruined me. All I can think is how frustrating a customer you must have been.
FTFY.
There is no excuse here - I stated I wanted my account closed, and they failed to do so. I should not be responsible for subsequent charges.
M
makare
Yeah it's just the reps are pretty limited to what they can do. And if you contact corporate it will probably take forever. It's generally a pretty shitty situation. I know that when I send people off to contact corporate it is pretty much code for "good luck hope you enjoy wasting your time."
Yesterday I gave a guy a full refund instead of going through all the stupid steps that I am supposed to go through which I think are specifically designed to send the customer into a seething rage. I was sick, had a bad headache, and I wasn't really in the mood to deal with seething rage. I am really scared they are going to pick that call to test me on and then I will probably get fired. So that is kind of my rant on that.
Yesterday I gave a guy a full refund instead of going through all the stupid steps that I am supposed to go through which I think are specifically designed to send the customer into a seething rage. I was sick, had a bad headache, and I wasn't really in the mood to deal with seething rage. I am really scared they are going to pick that call to test me on and then I will probably get fired. So that is kind of my rant on that.
I hear ya. I pretty much did the exact same thing at the end of Feb. Now I have a car which needs repairs along with a car payment, and I am hoping be able to pry loose enough money to fix the most serious stuff before something bad happens.
--Patrick
GasBandit
Staff member
See, the real underlying problem here is their support lines are staffed by undertrained, underpaid laypeople armed only with a question script and holding no actual power to resolve anything. I'll be glad when that business paradigm goes away.
In other news, I also had difficulty closing my T-Mobile account when I switched to verizon, but of a more hilarious kind. I accidentally overpaid by a few cents. But since it's a completely insignificant amount of money, I don't ever do anything about it. So now every month they still send me an envelope filled with their usual 2 or 3 sheets of paper to give me the status on my account, which is still showing a credit of 3 cents. This has gone on for over a year now.
M
makare
Why would it change? It is cheap. Most people who are getting screwed over take whatever is given to them and the rest rage against the machine and then ultimately walk away with nothing. There is no reason to change.
That's business for you.
I'm sure it'll change eventually. You know, when they find something cheaper.
GasBandit
Staff member
If that was true, there never would have been customer support in the first place. Because that was cheapest of all with the same results. But you know well that the only constant is change.
M
makare
No generally the customer support person is there to make it seem like the company cares. We are pretty good at the job most of the time. I have had people with ridiculous charges get off the phone happy with a return of ten bucks just because they got to talk to someone. Usually people will take anything as long as they get to throw a shit fit to someone on the phone.
"If that was true, there never would have been customer support in the first place."
what is that even referring to?
"If that was true, there never would have been customer support in the first place."
what is that even referring to?
figmentPez
Staff member
My oxygen concentrator has been making my room almost unbearably hot at night, 80°+, so last night it got moved into the hallway outside my room. That's where the thermostat is, so it froze the rest of the house and my room got down to 70° last night. *sigh* got to figure out a way to keep my room comfortable.
My neighbours got a new dog. A mean dog. Always barks at me, tries to bite me, as well as biting their other Nicer dog. ATENTION ALL DOG OWNERS! Unless you want an attack dog, train your dogs to NOT bite people. Thank you.
GasBandit
Staff member
It's referring to your assertion that cheapness is all that is cared about, demonstrating it's incorrectness by extrapolating to its logical terminus.
But I can tell it's already changing. The next type of support? Community-based support. I shit you not. My company pays thousands to the company that licenses us the use of our broadcast traffic software. But when we have problems with it, the first step is always their "community support system" which is fancy talk for "private internet webforum with a prominent SEARCH field with access restricted to customers where somebody has already asked your question and some other CUSTOMER has posted the answer/solution." Their customers... take care of their other customers for them. This has replaced their "first tier" of support techs. If you get a problem that isn't answered by another customer, we have a number that goes directly to someone who would be considered at least 2nd tier. No queues, no webforms. Heck, I even have direct numbers to two 3rd tier specialty techs. But I rarely have to call them... because 9 times out of 10... the community answered my question months ago.
GasBandit
Staff member
Have you tried setting fans in the hallway to move air from one section of the house to another? Or would that undo the benefits of the O2 concentrator?
figmentPez
Staff member
A fan in the hallway might work, possibly better than moving the machine further away from the thermostat. (and the oxygen goes through a tube to a cannula up my nose, so fans aren't a problem.)
GasBandit
Staff member
Living in Texas, I'm surprised fans in the hallway aren't already a fact of life for you as they are for me. Central air cools the whole house, but my computer room is always 10 degrees warmer. That can be a problem come august.
Pretty much this. I have a hand-fan that points at my mouse at all times. A ceiling fan on 4ft away. Two rotating fans next to me when in bed and the AC set to 70 degrees 24/7.
Why is "American Chees" the only cheese they have at Tony Lukes? Their okay cheese steaks but I prefer Cheddar dammit.
....is that thing? What happens if you don't do that, do they become a zombie or something?
Why the HELL is it that when I have stuff to do the next morning, usually early, those are the days that I get an ASSLOAD of reports? What the HELL, yo?
Freakin' full moons...
Freakin' full moons...
What I hate is when people have an aggressive dog, but let it roam around their yard leash-less. So, when I walk by with my dog I have to do a crazy dance to keep their dog away from mine. Like, c'mon people, if you know your dog is aggressive at the very least leash it. One of the most frustrating things ever.