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[Bug] The Dreaded igdkmd64.sys Issue

Discussion in 'Board Requests & Bug Reports' started by jwhouk, Sep 20, 2017.

  1. jwhouk

    jwhouk Stuck In North Central Walkerstan

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    I just had to reset my Gateway because it crashed after the igdkmd64 issue in the thread title. I fear that my graphics card got overwhelmed, but I'm not 100% sure.

    I'm typing this on the wife's laptop and as a result am not a happy camper.

    This is the second time it's crashed - and both times I had Halforums open in Firefox right as it crashed...
     
  2. PatrThom

    PatrThom Genuinely Curious

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    Might be due to Firefox's hardware graphics acceleration.
    Disabling that feature may fix it (and slow down your browser), but it may also just need updated graphics drivers.

    --Patrick
     
  3. jwhouk

    jwhouk Stuck In North Central Walkerstan

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    I'm sorry, I just spent about the last FOUR HOURS basically re-installing everything.

    And I think I lost all my e-mail from Charter, because Outlook got zapped.
     
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  4. jwhouk

    jwhouk Stuck In North Central Walkerstan

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    It happened again - when I opened the forum.

    "System thread exception not handled, igdkmd64.sys."

    I did as suggested, and just uninstalled/deleted the Intel Graphics Driver.
    --- Double Post Merged, Oct 9, 2017 ---
    The GIF thread. It was triggered by the GIF thread.

    Something in there is causing my computer to crash every time I try to load it.
     
  5. Dave

    Dave I'm not that fucking old! Staff Member

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    I have never been able to duplicate this issue, man. I'm sorry! Let me go into the gif thread using firefox and see.
     
  6. Dave

    Dave I'm not that fucking old! Staff Member

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    Went into the gif thread and nothing. I am currently using FireFox 56.0.
     
  7. PatrThom

    PatrThom Genuinely Curious

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    You're probably not going to be able to duplicate it unless you're using integrated Intel graphics, @Dave

    --Patrick
     
  8. stienman

    stienman GRATUITOUS AMOUNTS OF ENERGY

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    And even then it might still only happen with a particular bios, motherboard, etc.

    @jwhouk Consider disabling graphics acceleration in your browser and seeing if that changes things.

    Does it happen on other websites, for instance if you go directly to http://imgur.com ?
     
  9. GasBandit

    GasBandit Ask me about my Reprehensible Filth Staff Member

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    My work machine IS using intel graphics, and I can't duplicate it.
     
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  10. jwhouk

    jwhouk Stuck In North Central Walkerstan

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    How do I disable graphics acceleration in FF?
     
  11. GasBandit

    GasBandit Ask me about my Reprehensible Filth Staff Member

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    Options, General, scroll down almost all the way, if "used recommended performance settings" is checked, uncheck it, new options should pop up - uncheck hardware acceleration.
     
  12. jwhouk

    jwhouk Stuck In North Central Walkerstan

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    Got it... gonna check to see if it happens in Chrome too.
    --- Double Post Merged, Oct 9, 2017 ---
    GIF thread works in Chrome. Gonna see if the HW acceleration disabling helped in FF.

    EDIT: It appears to have worked. Hm. I may still consider getting a new graphics card for my DX4870 (Don't laugh, it's paid for).
     
    Last edited: Oct 9, 2017
  13. PatrThom

    PatrThom Genuinely Curious

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    No idea why the integrated Intel GPU driver would crash when using a discrete HD4870. The only time the integrated GPU should be awake at all is if you have a second display connected to the other video port OR you are using quick sync to transcode video.

    --Patrick
     
  14. GasBandit

    GasBandit Ask me about my Reprehensible Filth Staff Member

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    The PC is a Gateway.

    There hasn't been a Gateway worth buying since the early 90s :p
     
  15. jwhouk

    jwhouk Stuck In North Central Walkerstan

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    ...

    (looks down at the HD connector I have for the Gateway, that hooks up to my HDTV)

    Oh.

    And FU on the Gateway comments. I've been loyal to the cow company since ditching my Compaq in 2000.
     
  16. GasBandit

    GasBandit Ask me about my Reprehensible Filth Staff Member

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    You're more masochistic than a pre-2016 Cubs fan.
     
  17. stienman

    stienman GRATUITOUS AMOUNTS OF ENERGY

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    Hey, if it works, it works.

    My kids are always disappointed when I fix computer problems. I think they're secretly hoping I'll "fix" a computer by replacing it.
     
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  18. PatrThom

    PatrThom Genuinely Curious

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    I've "fixed" a no-power problem by removing the piece of Scotch tape that "somehow" got under the power button. :rolleyes:

    --Patrick
     
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